Delivery Information

Your Mio mattress is made to order and will be delivered free within 5 – 7 working days. (It may take a little longer in the Scottish Highlands).

If you’re purchasing a Mio to replace your existing mattress, we recommend that you don’t dispose of your old one until your new one arrives – just in case. We’d hate it if you had to sleep on the sofa.

Once we’ve dispatched your mattress you’ll receive a confirmation email.

If signing for multiple mattresses, please check that you’re receiving the quantity you’re signing for – we’ll be unable to replace any missing items later on.

Changing the delivery address on an existing order isn’t possible. The original order must be cancelled and a new one placed.

Due to the high value of Mio, a signature will be required. If nobody’s home, no problem. We’ll just reschedule your delivery for another day.

Our free delivery service is a front door service only. The courier will not un-wrap your new mattress or take away your old mattress.

Flats & floors above ground level. Your mattress will be delivered to the first ground floor entrance door.

We deliver Monday to Friday between 7am – 7pm. We do not deliver on weekends or bank holidays.